Complaints

All complaints are handled by Mega Trader FX brokerage service provider.

As part of Mega Trader FX commitment to providing the best possible service to our clients, we uphold effective and transparent procedures for prompt complaint handling for existing and potential retail clients and we maintain records of complaints and measures taken for complaint resolution, in line with applicable MiFID legislation and guidelines of the Cyprus Securities and Exchange Commission.
The quickest and most effective way of dealing with any concerns that you may have is to contact your Account Service Manager, who will do his/her utmost to resolve any issues that you may be experiencing. Our Account Service Managers are trained to deal with any concerns or issues that you may have and will make every effort to work with you to investigate, try to sort out and resolve any concerns or issues that you may have and to provide you with an appropriate response. Any concerns or issues that you may have will usually be resolved at this early stage.
However, clients who wish to file a formal complaint can do so in the following ways;

Online Complaints

Please use the following form along with attachments of the documentation as outlined above.
Upon receipt of an official legitimate client complaint, written acknowledgment will be sent to the Client within five (5) working days from the date the complaint was received (working days are Monday through Friday, excluding bank holidays in Cyprus) (the “Initial Response”).
Once the investigation is completed, a summary description of the outcome will be sent to you and, where appropriate, a final proposal to resolve your complaint (the “Final Response”). We will attempt to send our Final Response no later than thirty (30) working days from the date on which we received your complaint. This may not always be possible, as sometimes the complexity of the complaint may require more time to investigate fully.
We will always abide by regulatory guidelines in relation to a complaint and as such, we will always ensure that complainants are kept informed about their complaint and our activities in response to their complaint.
Please provide a detailed explanation of your complaint:
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